What is the spam filter for?

ViralSweep's spam filter is enabled by default on any campaign you create. The recommended setting is high, which will automatically limit your campaign to one entry per IP address. This does not have any effect on earning bonus entries through our system. 

This system is put into place to prevent attacks from cheaters, spammers, and bots. We use this system to protect our users so that their campaigns are not flooded with thousands of fake entries.

While we give you the ability to change the spam filter settings, there are more systems that we use behind the scenes to detect bots and spammers. These filters cannot be turned off.

Please note: By default we store entries that are flagged for spam or cheating as invalid. We automatically purge spam entries every 180 days.

How do I change the spam filter settings?

You can change the settings by going to the spam filter section and choosing to set the filter to high, medium, low, off, or events.

When should I use the Off setting?

We only suggest disabling the spam filter in situations where multiple people will be entering from the same IP address or device. Typically this will occur for promotions that are run internally at companies, or at events where everyone is connected to the same internet connection. 

When should I use the Events setting?

We suggest using the events setting when you are in an environment where you want to use one device to collect every single entry that comes through your form AND when you want to be able to quickly reset the form so the next person can enter. Some examples of this include:

  • Hosting a campaign at an event or tradeshow
  • Hosting a campaign internally at your company
  • Hosting a campaign in retail stores
Please note, the events setting will disable cookies on the form, which means that right after someone enters you can refresh the page to get back to the entry form so someone else can enter. This means that if you set up social actions, they cannot properly be tracked as our system does not accept cookies using the Events setting. If you want people to be able to earn bonus entries and or they are entering from their own devices, use the Off spam filter setting.

Where does the data go that gets blocked?

If the spam filter is triggered by someone on your campaign, the system will log the data under the entrants tab in your dashboard within the invalid section. This means that your data export and your analytics will only contain legitimate entries, and you will not have to sift through thousands of fake entries from cheaters or bots.

Is spam and cheating really that big of a problem?

Yes! You wouldn't believe how many fake entries are submitted into campaigns on a daily basis. There are even communities on the web that are dedicated to spamming campaigns with thousands of fake entries in hopes that they can win by cheating. We do our best to prevent this from happening, so your campaigns are only collecting legitimate entries.

We're here to help

Still have questions about our spam filter? Simply click the support or live chat icon to get in touch with us.