This guide will show you how to integrate your promotions with Intercom to start sending data right into your Intercom account.

1) Connect to Intercom

When building your campaign in ViralSweep, go to the email integrations section and select Intercom.

1A) Login to your Intercom account and accept permissions.

https://cdn.elev.io/file/uploads/NGPhhY4gCWUeC_gWLbU-FKQnR_YDhuujRWBGtiu0wA0/8Xtggrk-hWvmhsucEShvqY6xZ4lDu6M74BVPtIzc98k/Screen Shot 2018-06-04 at 7.30.05 AM--80.png


1B) Add a tag that you want to tag Intercom leads with when they are passed into your account.

https://cdn.elev.io/file/uploads/NGPhhY4gCWUeC_gWLbU-FKQnR_YDhuujRWBGtiu0wA0/JndtwUMFzfePg5Sn97Rej-jFAwY8TPENAoBGfQ5xDt4/Screen Shot 2018-06-04 at 7.41.44 AM-iw0.png


1C) Click connect.

2) You're connected!

That's it, you're all set. Your promotion is now connected to your Intercom account, and your entrants will automatically be added as leads.

FAQ

What data do you pass to Intercom?

ViralSweep will pass the following fields:

- First Name
- Last Name
- Email Address
- Address
- Address 2
- City
- State
- Zip
- Country
- Phone
- Birthday
- Phone
- Referral URL
- Referral Source URL
- Campaign name (if you're using our tracking links)
- We will also pass through the tag you specified

Troubleshooting

If you have connected your promotion to Intercom and entrants are not being added to your account, these are the most common reasons as to why:

Email already in Intercom
The email address entered into the promotion may already be in your Intercom account, so it will not be added again.
Email already entered into ViralSweep
The email address entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to Intercom. This can happen if you set up your Intercom integration after you have already entered the promotion.
Delay in reporting
Intercom is having a delay in reporting. Try checking again in a few hours.

We're here to help

Still having trouble connecting to Intercom? Simply click the support or live chat icon to get in touch with us.