This message will appear in certain browsers that block 3rd party cookies by default, such as Safari and some versions of Firefox.

All the user needs to do is click the enter button and it will reload the promotion and they will be able to enter.

Tip

You can change the content of the cookies disabled message by clicking edit on your campaign and going to the language section.

Troubleshooting

Clicking on the button takes me to a different page, or a dead page. What's happening?
Please edit your campaign, and under the landing page URL section, make sure you have input the correct URL of where your campaign is.

My cookies are enabled, why is this message showing?
First-party cookies and third-party cookies are two different things. When a user visits your website directly and you add a cookie to their browser, that is a first-party cookie. On the flip side, when you embed ViralSweep into your website it is considered a third-party cookie because the form is being served up by ViralSweep. Once the user clicks the enter button they are accepting cookies from ViralSweep and the message will disappear.

I'm clicking enter button but the message keeps appearing. 
This means you have cookies fully disabled in your browser (both first-party and third-party cookies). Unfortunately, you cannot enter until you enable cookies.

Why does your app show this message but other apps I use don't?
Most apps you may use, like email popups, require a simple form submission which does not require additional tracking of a user beyond the form submission. Since ViralSweep offers the ability for users to continuously earn points for performing actions and referring friends, we need to use cookies to track users and the actions they complete.

We're here to help

Still have questions regarding the cookies disabled message? Simply click the support or live chat icon to get in touch with us.